Privacy Policy

1) Who we are

We are Capital Roofing London, a roofing services business operating across Greater London. Our registered contact details are: 123 High Street, Islington, London N1 8AB, United Kingdom. You can reach us at +44 20 4525 8710 or [email protected]. For the purposes of UK GDPR we act as the data controller for personal data we collect via our website and our customer communications.

2) Key terms

Website: live-footballtickts.quest and its subpages, including this Privacy Policy page.
Personal data: Any information that identifies or can reasonably identify a living individual.
UK GDPR: The UK General Data Protection Regulation and the Data Protection Act 2018.
Cookies/localStorage: Small text files and browser storage used to remember preferences or improve site function.

3) Data we collect

We collect only the data necessary to respond to your enquiries and deliver our roofing services. Categories may include:

Identity and contact information, such as your name, phone number, email address, and property address.
Communications data, including the content of messages sent via email or mailto forms on our website.
Service information, such as details of your roofing issue, site photos you share, estimates, and job records.
Technical data from your device when you browse the site, such as IP address and browser type as provided by your server logs; we do not run third‑party analytics or tracking pixels.
Preferences, such as your cookie choices stored using the localStorage key cookieConsent_live-footballtickts.quest.

4) How we use your data

We process personal data to operate our business responsibly and to provide you with clear, timely service. Typical uses include:

Responding to enquiries, providing quotations, and scheduling site visits.
Carrying out roof repairs, installations, and related services; documenting works for quality and safety.
Managing invoices, payments, and customer records.
Maintaining site functionality, security, and your preferences (e.g., cookie consent).
Complying with legal obligations and responding to regulatory requests where required.

5) Lawful bases for processing

We rely on the following lawful bases under UK GDPR:

Contract: to take steps at your request prior to entering into a contract and to perform our services.
Legitimate interests: to operate and secure our website, manage business operations, and provide customer service, provided your interests and rights do not override those interests.
Legal obligation: to keep accounting records, safety documents, and to comply with applicable law.
Consent: for optional preferences such as non‑essential cookies if we introduce them; you may withdraw consent at any time.

6) Cookies and localStorage

Our website is designed to be lightweight. We do not use third‑party analytics, ad pixels, or social trackers. We use essential cookies and browser storage solely to support core functions and remember your choices. In particular, we store your cookie preference using localStorage with the key cookieConsent_live-footballtickts.quest. This key stores a simple value such as “accepted” or “rejected” together with a timestamp so that we do not repeatedly show you the banner.

You can change your preference at any time using the “Cookie settings” link in the footer or by clearing your browser storage. Depending on your browser, you can also block or delete cookies in settings; however, doing so may affect the cookie banner and certain preference features.

7) Mailto forms and communications

Our on‑site forms use a mailto: action that opens your default email client to send us your message. This approach avoids routing data through third‑party form processors. When you use a mailto form, your email address, message content, and any attachments you add are processed by your email provider and our email provider. We recommend not including sensitive personal data unless necessary for your enquiry.

Form fields use basic validation (e.g., required fields and format checks) to help ensure accurate routing. If you prefer, you can contact us directly at [email protected] or via the details on our Contact page.

8) Data retention

We keep personal data only for as long as necessary for the purposes collected, including to satisfy any legal, accounting, or reporting requirements. Typical retention periods are:

Enquiry emails: up to 24 months from last meaningful contact.
Project and job records: generally 6 years after completion to support warranties, safety documentation, and tax obligations.
Cookie and preference records: the localStorage key cookieConsent_live-footballtickts.quest may persist until you delete it or we reset it after a significant policy change.

We periodically review stored data and securely delete or anonymise information that is no longer required.

9) Sharing and transfers

We do not sell your personal data. We may share data with trusted service providers where necessary to deliver our services (for example, specialist subcontractors, suppliers for materials delivery, or professional advisors). These parties are required to handle data securely and only for the intended purpose.

Our operations are UK‑based. If limited transfers outside the UK are necessary (for example, when an email transit path crosses other jurisdictions), we rely on appropriate safeguards, such as standard contractual clauses where applicable. We keep such transfers to a minimum.

10) Security measures

We use administrative and technical measures to protect personal data, including access controls, device security, and restricted retention. While no website can guarantee absolute security, we aim to reduce risk through sensible design choices, limited data collection, and straightforward infrastructure. If we identify a personal data breach that is likely to result in a risk to your rights and freedoms, we will investigate promptly and, where required, notify you and the relevant authority.

11) Your UK GDPR rights

Subject to conditions and exemptions in law, you have the following rights in relation to your personal data:

Access: request confirmation and a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion where we no longer need the data and there is no overriding lawful basis to retain it.
Restriction: ask us to limit processing in specific circumstances.
Portability: receive data you provided to us in a structured, commonly used, machine‑readable format where processing is based on consent or contract and carried out by automated means.
Objection: object to processing based on legitimate interests and to direct marketing.
Withdraw consent: where processing relies on consent, you may withdraw it at any time.
Complain: you can lodge a complaint with the Information Commissioner’s Office (ICO). We encourage you to contact us first so we can address your concerns quickly.

To exercise your rights, please use the form below or visit our Contact page. We may ask for proof of identity before fulfilling your request.

12) Children’s information

Our services are intended for adult property owners, landlords, and businesses. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove such information.

13) Changes to this policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. The “last modified” date near the top of the page indicates the most recent update. Significant changes may trigger a reset of your cookie banner preference (the localStorage key cookieConsent_live-footballtickts.quest) so that you can review the updated terms.

14) Third‑party links

Our website may include links to other sites (for example, manufacturers’ product guidance). We are not responsible for the privacy practices of third‑party websites. We recommend reviewing their privacy information before submitting any personal data. We keep outbound links limited and relevant to roofing services.

15) How to contact us

If you have questions about this policy or would like to make a data‑rights request:

Email: [email protected]
Telephone: +44 20 4525 8710
Post: Capital Roofing London, 123 High Street, Islington, London N1 8AB, United Kingdom

Alternatively, visit our Contact page to find more options: /contacts.html. For terms related to the use of our website and services, see /terms.html.